Frequently Asked Questions
Got questions? We've got answers!
Product Queries
- 4x6" (10.16 x 15.24 cm)
- 5x7" (12.7 x 17.78 cm)
- A5( 14.8 x 21 cm)
- 8x10" (20.32 x 25.4 cm)
- A4 (21 x 29.7 cm)
- 30x40cm (30 x 40 cm)
- A3 (29.7 x 42 cm)
If you are looking for a print in a different size, please reach out and we can let you know if this is possible.
For further guidance, please refer to the size guides, on each product page.
All prints will be sent UNFRAMED as standard.
We do offer frames to be purchased separately, however these are currently out of stock. Please sign up to our newsletter and follow on social media for stock updates.
Wooden frames will be available in the following colours:
- White
- Black
- Oak
I offer a number of personalised designs which you can shop these here.
Colour changes are possible on the majority of designs. If you would like a design in a different colour way please contact me to discuss.
I can also take on completely custom orders. These are at additional cost and have a longer processing time. Please shop here.
Shipping & Handling
All items are made to order to ensure perfection and minimise waste. As such the current lead time before dispatch is 1-2 working days (excluding weekends). This may increase during busy periods.
Once your order has been dispatched, you will receive a confirmation email. This will include all of your tracking information.
Please check your emails and spam folder before reaching out.
Shipping options are 24hrs or 48hrs.
Most orders can be expected to arrive within 2-7 days of purchase.
In a rush?
Upgrade to "priority printing" at the checkout for £4.99 - this means you go to the top of the print queue and guarantee next day dispatch (weekdays only).
Yes, all of my products are shipped using a variety of tracked services.
You will receive email confirmation once your order has been dispatched. This will include your tracking information.
Please check your emails and spam folder before getting in touch.
Yes, we ship all over the world using an fully tracked service.
International shipping costs will apply. Prices are listed below and increase with order value due to the weight:
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Ireland Delivery Information
Order Value: £0.00 - £39.99
- Delivery Cost: £10.25
- Estimated Delivery Time: 10-14 working days
Order Value: £40.00 - £79.99
- Delivery Cost: £15.00
- Estimated Delivery Time: 10-14 working days
Order Value: £80.00 +
- Delivery Cost: £18.50
- Estimated Delivery Time: 10-14 working days
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Europe Delivery Information | Zone 1
(Belgium, Germany, Holland)
Order Value: £0.00 - £49.99
- Delivery Cost: £10.25
- Estimated Delivery Time: 10-14 working days
Order Value: £50.00 +
- Delivery Cost: £15.00
- Estimated Delivery Time: 10-14 working days
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Europe Delivery Information | Zone 2
(Austria, Czech Republic, Denmark, France, Italy, Luxembourg, Poland, Slovakia, Spain, Sweden, Hungary, Monaco)
Order Value: £0.00 - £29.99
- Delivery Cost: £10.25
- Estimated Delivery Time: 10-14 working days
Order Value: £30.00 - £79.99
- Delivery Cost: £17.50
- Estimated Delivery Time: 10-14 working days
Order Value: £80.00 +
- Delivery Cost: £22.00
- Estimated Delivery Time: 10-14 working days
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Europe Delivery Information | Zone 3
(Bulgaria, Croatia, Estonia, Finland, Greece, Latvia, Slovenia, Malta, Norway, Romania, Switzerland)
Order Value: £0.00 - £39.99
- Delivery Cost: £10.25
- Estimated Delivery Time: 10-14 working days
Order Value: £40.00 - £79.99
- Delivery Cost: £17.50
- Estimated Delivery Time: 10-14 working days
Order Value: £80.00 +
- Delivery Cost: £25.00
- Estimated Delivery Time: 10-14 working days
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Europe Delivery Information | Zone 4
(Albania, Andorra, Belarus, Bosnia, Iceland, Liechtenstein, Moldova, Russia, San Marino, Serbia, Ukraine)
Order Value: £0.00 - £29.99
- Delivery Cost: £10.25
- Estimated Delivery Time: 10-14 working days
Order Value: £30.00 - £49.99
- Delivery Cost: £17.50
- Estimated Delivery Time: 10-14 working days
Order Value: £50.00 - £99.99
- Delivery Cost: £24.50
- Estimated Delivery Time: 10-14 working days
Order Value: £100.00 +
- Delivery Cost: £35.00
- Estimated Delivery Time: 10-14 working days
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USA Delivery Information
Order Value: £0.00 - £39.99
- Delivery Cost: £15.00
- Estimated Delivery Time: 10-21 working days
Order Value: £40.00 - £79.99
- Delivery Cost: £17.50
- Estimated Delivery Time: 10-21 working days
Order Value: £80.00 +
- Delivery Cost: £30.00
- Estimated Delivery Time: 10-21 working days
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REST OF THE WORLD Delivery Information
Order Value: £0.00 - £39.99
- Delivery Cost: £15.00
- Estimated Delivery Time: 10-21 working days
Order Value: £40.00 - £79.99
- Delivery Cost: £25.00
- Estimated Delivery Time: 10-21 working days
Order Value: £80.00 +
- Delivery Cost: £40.00
- Estimated Delivery Time: 10-21 working days
Please note: working days exclude weekends, bank holidays and public holidays in each country.
Delivery times are always estimations. If a parcel is delayed or stuck at customs, please make contact and I will do my best to help resolve the issue.
Returns, Exchanges & Cancellations
Absolutely! In the (unlikely) event that you find yourself needing to make a return, please email hollie@pretty-average.co.uk within 14 days from the date of delivery.
I will always try first of all to resolve any issues.
Should a return be agreed, we will supply a returns address. We do not currently offer a free returns policy meaning you are responsible for the shipment and payment of the return. We would always suggest using a tracked service for your return, to ensure it reaches us. Please retain proof of postage.
When returning your parcel, please clearly mark it with your full name and order number. Orders do not have to be returned in their original packaging, but must be returned in the condition it was received, with no damages.
Upon receipt of the parcel, your refund will be initiated immediately. Please allow up to 5 working days for the funds to reach your account.
*PLEASE NOTE - WE CANNOT ACCEPT RETURNS ON CUSTOM OR PERSONALISED ITEMS*
All products are made to order which means once your order has been placed, the information is automatically sent for processing. If you decide you would like to cancel, please make contact as soon as possible after ordering and we will try our best to cancel before it reaches print. If it is too late, you will need to follow the above returns process.
Furthermore, if your order has already been dispatched, I am afraid it will be too late to alter or cancel it at this point.
Modifications to custom or personalised prints may be possible if the order hasn't been processed.
Items cannot be added or removed from an order. To do this you will need to cancel your order and place it again. Alternatively, you if you place a second order, these will be combined with one shipping charge.
Contact us for support or assistance.
Address changes are possible if the order hasn't been shipped yet. Contact us immediately for help.
We can't currently offer a direct exchange process. If you would like to exchange an item, please follow the above return process and then place another order for your correct item.
Whilst it doesn't happen often, there have been occasions where parcels have arrived looking a little worse for wear... I want you to be more than happy with your purchase, so in the unlikely event that something arrives damaged or faulty - please contact me straight away so I can resolve this for you!
Wholesale
Yes! Please get in touch with your store details, to request a wholesale brochure!
Still have a question?
Get in touch - we will aim to respond within 48 hours